Frequently Asked Questions

Lockbox is concierge storage for apartment residents. We deliver lockable bins to your door, you pack them on your own schedule, and we store them safely offsite, then bring them back whenever you need them. No storage unit, no driving, no hauling. 

Three steps. Choose your plan and we deliver your lockboxes free. You fill and lock them, keeping the only key. We pick them up and store them safely offsite, then return them to your door on request. 

Every plan uses our signature lockable bin, about 36 x 21 x 20 inches. One bin holds roughly a couple of large moving boxes, so think off-season clothes, shoes, holiday décor, luggage, books, and keepsakes. Order as many bins as your plan includes, and step up a plan if you need more room. 

Basic includes 2 bins, Standard includes 3, and Premium includes 5. Not sure which fits? Two bins is about a coat closet, three is about a walk-in, and five is about a home office. 

 Yes. We hand off and collect every lockbox with you in person, never left unattended at your door. It's a simple step that keeps your belongings secure and your service personal from start to finish. 

Every plan includes free delivery and pickup, no deposit, and your bins stay locked the whole time with you holding the key. You're only paying for the bins your plan includes, not a whole empty unit. 

 We'll bring your lockboxes to your new home, as long as it's within 30 miles of your current community. You unpack on the spot, we collect the empty boxes, and you're all set. A move-out fee applies, listed on our Pricing page. 

Pick your plan on the Pricing page and check out securely through Stripe to start your monthly subscription.